Every TagStone solution is focused on achieving optimal business results for our clients. Client satisfaction is the goal of every interaction.
The leading mobile and data services operator, Zain, partnered with Tagstone to capture the startup spirit and support their innovation drive. TagStone were appointed to support the Zain Innovation Division in research and development for new products and services. Tagstone’s offering incorporates a set of capabilities that include thought partnership, incubation, design, development and product management. The aim of this engagement is to realize Zain’s vision of the future by incubating and experimenting with the latest digital technologies to aid in creating a better experience for its customers.
Tagstone worked closely with Zain Innovation to explore and prototype various technology solutions, that included a mobile based retail sales platform, a self service branch, telepresence robots, an enterprise wide collaboration and community platform, and an idea lifecycle management application.
Our work spanned ideation, harvesting, design and development efforts that focused on improving Zain’s service levels by continuously searching and adopting methods that contribute to enhancing its competitiveness and increasing customer satisfaction across its regions.
Mohamed Naser Al-Sayer and Sons (MNSS) acquired the Toyota Distributorship from the Toyota Motor Corporation (TMC) in 1956. Throughput capacity of Al-Sayer Toyota Service centers continues to grow exponentially, presenting a number of opportunities and challenges for the dealership. MNSS approached TagStone for a technology solution that would support the primary goal of improving customer satisfaction and loyalty by ensuring information is provided in a timely manner, while increasing efficiency by improving visibility and throughput within their vehicle service facility.
Working with Al-Sayer Service team, we designed a scalable solution that will see the implementation of TagStone’s RFID Vehicle Tracking system, TagFleet, at the Al-Sayer Toyota Service Facility in Kuwait. It provides accurate, scalable and reliable means to identify and manage the movement of vehicles within the facility. Al-Sayer Toyota Service Advisors and Managers will be able to easily and quickly locate vehicles, allowing for greater control and flexibility in managing activities through the facility.
When Al-Fahim EMC opened its new Mercedez-Benz facility in Abu Dhabi, the company doubled its service operations, presenting issues of scale and logistics.
Al-Fahim needed a state-of-the-art system that could manage key vehicle logistics such as check-in time and total service time, in order to maintain customer satisfaction and loyalty.
Using the TagFLEET solution, Al Fahim was able to:
- Achieve a return on investment in 180 days
- Increase servicing output to 250 cars per day
- Save 15 minutes per mechanic for every vehicle serviced
- Reduce average service time for mechanical workshop vehicles by 25%
Dubai Police is responsible for ensuring that critical and potentially dangerous assets (weapons) are safeguarded and made accessible only to authorised users. However prior to engaging TagStone, their weapons tracking process was completely paper-based, which made it cumbersome and time consuming.
Dubai Police needed a quick, efficient solution that could:
• Maintain profiles for 15,000+ system users in 13 distinct locations
• Ensure that only authorised users had access to each weapon
• Track individual assets and ensure that the asset checked out is the same one returned
Using the TagSHIELD solution, the Dubai Police was able to:
- Instantly identify and authenticate all critical assets and users
- Automatically issue, track and audit weapons use across locations
- Ensure accountability and responsibility of each user for the assets in their custody
- Minimise processing time (authorisation, location, issue and receipt) for each asset
ZADCO was established in 1997 under the late Sheikh Zayed Bin Sultan Al Nahyan to develop and operate the Upper Zakum Field, one of the largest oil fields in the world.
Founded in 1978, Abu Dhabi Gas Industries Ltd. (GASCO) is engaged in the extraction of Natural Gas Liquids (NGL) from associated and natural gas.
The company operates six mega plants, with a daily process capability of 5,500 million standard cubic feet of feed gas; 285,000 barrels of condensate; 4,500 tonnes of sulphur and 28,000 tonnes of NGL, making GASCO one of the largest gas processing companies in the world.
KidZania is an interactive edutainment centre, where children can experience over 80 role-playing professions in a replica of a real city.
Bare is a 69,000-square-foot store for kids and moms-to-be, the first of its kind in Kuwait.
It is a one-stop-shop that carries the highest quality merchandise for expectant mothers and children up to the age of 12, including toys, baby care items and a baby nursery.